Terms & Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:
“Client”, “You” and “Your” refers to you, the person accessing this website and accepting the HairOriginals terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to HairOriginals. “Party”, “Parties”, or “Us”, refers to both the Client and HairOriginals, or either the Client or HairOriginals. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the HairOriginals’ stated services/products, in accordance with and subject to, prevailing Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers.
Client records are regarded as confidential and therefore will not be divulged to any third party unless if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our products. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Disclaimer Exclusions and Limitations
The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law. HairOriginals excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or HairOriginals’ literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised HairOriginals of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. HairOriginals does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Cash, Business/Personal Checks, all major Credit/Debit Cards, Bankers Draft or Wire Transfers, PayPal, Western Union are all acceptable methods of payment. We require 50% advanced payment when placing bulk and custom orders with the remaining payment required in full before shipping the order. All goods remain the property of HairOriginals until paid for in full. If you have a purchase agreement with HairOriginals, then monies that remain outstanding by the due date will incur late payment interest at the rate of 5% every month on the outstanding balance until the balance is paid in full. HairOriginals reserves the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via Collection Agencies and/or through the Court. In such circumstances, you shall be liable for any and all additional administrative, legal and/or court costs.
Returned checks will incur a $50 charge to cover banking fees and administrative costs. In the instance of a second returned check, we reserve the right to terminate our agreement. All transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full. In addition, we may require that all future orders must be via CASH/Bank Transfer/Bankers Draft transactions only.
Refund or Exchange Policy
Human Hair Extensions are considered to be hygienic products so the law prohibits the return of human hair products that have been used and that includes “trying them on” so please check your products on arrival to confirm the quality, texture, and color before you use them. Used hair extensions cannot be returned for refund or exchange.
If you wish to return or exchange your product, please e-mail us at info@HairOriginals.com along with a brief description of the reason for exchange or refund so that we can get back to you on the refund or exchange process. Please do not send the products back until you receive the return authorization from HairOriginals. Refund or exchange requests must be received within five business days from date of delivery to be considered. Any such requests received after five days will no longer be considered. There will be no exceptions
You are solely responsible for evaluating the products for a particular purpose available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of HairOriginals. HairOriginals does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service, you thereby indemnify HairOriginals, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within HairOriginals on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites.
You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information
Copyright and other relevant intellectual property rights exist on all images and text relating to HairOriginals’ products and services and the full content of this website. HairOriginals logo is a registered trademark of this Company in the US and other countries.
We have several different e-mail addresses for different queries. These, & other contact information can be found on our Contact Us link on our website or via HairOriginals literature or via HairOriginals’ stated telephone, facsimile or mobile telephone numbers.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
By accessing this website [and buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Delhi NCR Courts in all disputes arising out of such access.
If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of HairOriginals to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of HairOriginals.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and HairOriginals. Your accessing of this website and/or undertaking of Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Shipping & Delivery
Our business hours are Monday through Saturday from 9:00 am to 6:00 pm IST. All orders received before 3:30 pm are processed and shipped the same day. Orders placed over the weekend will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders will arrive as per the delivery schedule.
For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays.
Please also keep in mind that holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx/ DHL to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via FedEx/ DHL to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you will be assessed the $15 fee FedEx/ DHL charges us to make the correction.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact FedEx/DHL right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 30 days. If it is determined that your shipment has been lost a replacement will be sent pending FedEx/ DHL investigation of the situation.
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees, or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.